Bevelwise Blog

I was just re-reading an Article from earlier this year in Advertising Age that talked about why emotional marketing messages beat the rational ones. They looked at 880 case studies, covering two recessions to see if there was any difference between the "good and bad times". What was determined was emotional advertising was twice as likely to generate profit gains than the rational ones, with the campaigns that use both, splitting the difference right in between.

The biggest difference was the emotional marketing reduced price sensitivity, which helped companies to be able to hold more firm on their pricing (with a better economy, it would allow you to probably charge a premium). Emotional advertising allows one to create a sense of differentiation for your brand and helps it appear to be worth "more" to the customer. However, a person that would respond to more data driven advertising or rational messaging, is typically more analytical so it is expected that they are more price sensitive because they would be one that "does their homework" first.

Balancing this in the Internet age takes some effort because of how Facebook, Twitter, Blogs, Websites, and everything can spread more quickly - especially through industry trade channels. If you combine that with the fact that 80%+ people research what they want to buy online (especially if it is not a standard consumable good) then you have to make sure your message reaches across all mediums.

If you ask most business owners, "Would you like to be able to keep 1% more through your price or increase your volume 1%?", holding that price would be more to the bottom line that the equivalent increase in sales volume. Your marketing needs to help you achieve that.

Labels: better marketing, Internet Marketing, marketing, Marketing strategy, Marketing Trends, Search Advertising

1. Non-Business Name Searches: It's great if people searching the internet are discovering your website without typing in the name of your business. Probably most of these visitors were previously unaware of your business. This signifies that your website is ranking well for phrase that describe its location and the type of products or services.

2. Specific Service or Product Searches: If your company offers a exclusive product or service you will definitely want to be found for it. These keywords will point to your website because you have a search engine friendly website well optimized even for its more unique services.

3. Searches by Zip, Street, & City: An important component of Local Business SEO if having your address in the footer or on every page of your website. Your company can even gather online traffic for searches by multiple zip codes across your region. This is also a result of having a well optimized map listing. For example, in your Google Local Business Listing, make use of targeted keyword phrases in your list of services or products.

4. Synonyms for Products or Services: If your website is well optimized, it will be able to draw traffic from multiple keywords describing its services. Optimize for multiple phrases to describe your business's services and products on pages within your website.

Labels: better marketing, local business listings, online marketing, Search Advertising, SEO, web marketing

Use Google Analytics to optimize your Adwords Pay-Per-Click spending by monitoring your conversion rate, bounce rate, and ROI.

First, link your Adwords to Analytics. Tip, do it from your login account (same admin on both), not a My-Client-Account MCC. Make sure your "cost data" is applied to the correct adwords account number.

Once your accounts are linked, apply conversion tracking/goals. Do this even if you don't have e-commerce. A goal could be a sign-up, contact request, newsletter request, purchase, key page view, etc.

Now, login to Analytics and analyze you data! Find your adwords data by going to Traffic Sources --> Adwords.

• Check the bounce rate. Ideally, a lower percentage is better...especially because you are paying for these keywords. Bounce rate is a visit with only one page view on your site, then they "bounce off" aka leaves your site. If the bounce rate is high, the landing page may be wrong.

• Check average time on site. Usually longer time is better. You may want to improve the look of landing pages with low time on site because it may mean that the searcher immediately doesn't like what they see. Or maybe they can't easily navigate around your site.
  

• Find out what time of day you are getting highest amount of conversions. This can help enable "Day parting" if you would like to lower your budget (or increase impressions for times when people are more likely to buy.
  

Expand on keywords with high conversion rates. Bid aggressively on keywords that are giving you a good return-on-investment (ROI). Ditch the keywords that aren't converting!

Please contact Bevelwise if you need someone to manage or straighten out all of this data!

Labels: AdWords, Google, google analytics, HowTo, online marketing, Search Ads, Search Advertising

Google AdWords has a new keyword "status" message called "Low Share of Voice." We are getting to the bottom of what this means and how it impacts our clients' campaigns.

If you hover your curser over this status message, it explains that "Low Share of Voice" indicates that you are missing out on opportunities (impressions). This is most likely because of budget constraints.

Here is what an AdWords rep said: "..Long story short, I have been looking into this since I first saw this thread a couple of hours ago - and am trying to get to the bottom of things. At this point, though, I am sorry to say that I don't have any definitive information.

However, a tech contact with whom I have been working had an interesting comment that I'll pass along. He has been able to check the accounts of a few folks who have written us, and he is seeing no drop in traffic as has been reported here. His thought is that those in this thread who have reported such a drop may have been looking at their stats mid-day, rather than for a complete day - thus the apparent drop in stats. And, looking at the time stamps of these posts, I think that is a real possibility.

In any case, my colleague Stephen who has posted here in the past as 'AdWordsPro Stephen' (and whom Sarah and I are actively be trying to lure back into the forum) will continue to look into this, and update the thread when he has a clearer picture of what's up.

In the meantime, my apology for the confusion and discomfort. Not fun, I know."

We are wondering if AdWords is having a bug or if it is a bigger scheme than that. Most of the business owners that we work with have a specific/strict online advertising budget. Is the only way to get rid of this message to dramatically increase your budget? Sometimes this is not possible. Should we just ignore this message? Until we get more info, we are thinking we should.

What are your thoughts on Google's "Low Share of Voice" status?

Labels: AdWords, Google, PPC, Search Ads, Search Advertising

Search Engine Optimization (SEO) is a long-term investment. You'll often hear it when an InternetMarketer sets expectations at the beginning of an SEO program. If someone promises "instant" SEO results, run to the nearest exit – it is generally not possible following ethical practices. Meanwhile, Pay-Per-Click (PPC) programs, a.k.a. paid online advertising, are known for delivering immediate returns on investment. But sometimes clients expect SEO projects to return PPC-like results, leading to unhappiness all around.

I have heard PPC vs. SEO to be described as a farmer and a grocer. This may help demonstrate the primary difference between results that can be expected from SEO and PPC advertising. A grocer buys a product, and then immediately turns it around for a profit. A farmer invests his time, along with seeds, water and fertilizer, and then, over time, harvests a crop that can be sold.

The grocer is dealing in PPC, while the farmer is taking on SEO. Both processes offer a return on investment, but success in either requires an understanding of what can be achieved. The great part about PPC is that you can adjust you budget anytime you want. You can also get a good idea of which keywords are getting searched the most on a day-by-day basis.

Your website is the best way to reach customers and prospects 24 hours a day. Working with the right search marketing firm will ensure realistic budgets and attainable targets. Search engine optimization doesn't happen over night. Typically, a solid campaign takes a minimum of three months to move the needle and really 9-12 months to really of concerted effort to maximize your results.

Bevelwise Media can turn the faucet on with certain PPC, but true optimization will take more time and effort, especially on a national or global scale versus local, but the results can be incredible.

Can't figure out what to do? Contact Bevelwise for a free Website x-ray analysis. We can check out how your website is performing right now, and give you steps to take to optimize for success.

Labels: online marketing, paid search, PPC, Search Advertising, SEO, social media optimization

How do you know if you should use Search Engine Optimization (SEO)? Can I get better results from Pay-Per-Click (PPC)? These are the main two strategies in use today, especially for the small to medium enterprise. Both strategies are entirely different and it can be difficult to decide which one is best for you or how to combine both strategies for maximum effectiveness.

You have to determine what you are trying to accomplish via the web and your website. That will drive everything else. If you don't have the right objectives for what you want to accomplish, then you can wind up wasting a lot of money trying to figure it out and feeling like all you did was "spin your wheels". SEO and PPC are the best sources to drive you targeted traffic and only pay for targeted traffic, but you have to be intentional about them and what you expect from each.

SEO and PPC continue to grow as more and more people are using the Internet and become more web savvy. It is the best source for people worldwide to find information they want on a 24 hour basis. That will keep these two industries growing. Let's back up a second and define these a bit closer for some of those people who might know much about these subjects. SEO takes place on your own website site. There are pieces and parts to a website that the Internet search engines, crawlers, and indexes look for to determine if your site is a good match for particular keywords and search terms. Most experts will tell you that parity has been reached in search, so now it comes down to the user experience and how fast a search engine gets you to the results and relevant content you were looking for.

PPC refers to advertising on a search engine that charges on a per click basis whenever a visitor clicks on one of your ads. The order of ads is an algorithm and Google (62% of all searches), Yahoo (20% of all searches), and Bing (formerly MSN and 10% of all searches) all use different ones to determine the best match. This will continue to change now that Yahoo and MSN/Bing have announced their partnership for search - so we are sure a new algorithm for these sites will emerge soon and cause another adjustment. The newest factor in the game for Google is what is known as quality score. It has always used this to rank your site and pages organically, but now it is a factor in how well your PPC campaign will perform. Yes, how well your landing page and it's URL are optimized will effect what you pay per click, who shows up on the top of the list, and if you bid the most, you are not guaranteed the #1 spot. This is directly related to that "user experience" criteria.

SEO tries to change your overall search engine ranking by looking at your URL and analyzing all of the content on your pages and meta data (behind the scenes) to see how good of a match that page and your website is for a particular keyword or search phrase. This also needs to happen page by page - having the same information on every page or in every page's meta data, will actually discount your URL to the search engines. It needs to be specific to what they will find on that page. Also, putting too many different items on a page will not allow you to optimize it to its full extent to produce maximum results. It will also not allow you to effectively optimize for each item because what you can do and the "space" available for optimization, do not allow for the words and phrases you need (for example, a title tag really needs to be less that 70 characters in length). SEO is also considered a long term solution. You cannot do it just once and let it go for 6-12 months. You should pay some attention to it monthly after your initial optimization takes hold (like 120 days after their first pass on your site). Consider this just like changing some of the content on your website, this will help the engines pay attention to you. Ultimately you would want your optimization to allow for you to not have to pay for clicks on your brand name and your top 5-10 keywords and phrases because you already have page one ranking for them. Be prepared for this to take 120-180 days to really start to show some results but that is based on where your starting point is.

Bottom Line of what you can expect

PPC:

• Instant Traffic and results if it is done right
• Pay for what you get - no residual effects
• This is extremely intentional - to an industry, geographic market, product or service
• Optimize for performance, negative keywords, etc
• Can pause at any time so little risk
• Typically done with lower budgets
• Can control what it says, when and where it runs and to what audiences
• Is now tied to how well your landing page and website are optimized with Quality Score
• Once you reach your daily budget it shuts down
• Easier to target a specific market or industry

SEO:

• This is a marathon, not a sprint solution
• If you are optimized, you will always rank for the keywords and phrases you want - it will never shut down or reach a budget
• Results are harder to measure - because of all the ways to drive traffic
• Need to set metrics and goals prior to starting it
• Start with an amount to get started and have someone spend some time monthly continuing these principles if possible
• Will need to update and change as strategies and search engines change their algorithms and competitors change their websites, PPC and SEO strategies
• Allows you to rank for higher priority keywords and broaden your exposure through PPC
• Delivers the most qualified traffic – this comes from people who are actively seeking out products and services that you offer and not just browsing the web.

So what should you choose?
Well, it depends on how much money you are willing to spend, what your time line is, your goals and how you want to measure results. It is easy to blow through money with PPC unless you test, optimize and pay some attention every month. Typically it will produce results in the first 30 days but you will always have to pay for them. If you want to position yourself for long term results and establish your presence to your target audience and market, then spending some time in SEO will help be your solution. SEO is more permanent depending on your strategy and will build long term equity for your website, PPC will drive results and help you be specific to a particular industry, geography, or time period. If someone finds you through organic/natural results, you typically have more credibility because that is harder to accomplish and anyone can "pay" for advertising. If you can do it, we would recommend balancing both of them. Set your goals and then allocate X hours a month optimizing your site and equivalent dollars to PPC, but always be evolving and optimizing.

Labels: Bevelwise, Google, marketing, Marketing Trends, MSN, online marketing, PPC, Search Advertising, SEO, SERP, web content, web marketing, web strategy Bing, Yahoo

It can be very confusing to understand a keyword's quality score. How does Google concoct my score? What's a good quality score to receive? Why bother improving quality scores?

Bevelwise complied a bunch of information from the AdWords blog and help center to help clear this up.

Quality Score ensures that Google only shows relevant ads to its users. Searchers want to find the information they are looking for quickly and easily and Quality Score helps Google show more relevant ads. To make sure that your potential customers see your ad, you need to pay attention to Quality Score. It also influences your ads' position, and it partially determines your keyword's minimum bids, which can help reduce your budgets.

Quality Score is used in several different ways, including influencing your keywords' actual cost-per-clicks (CPCs) and estimating the first page bids that you see in your account. In general, the higher your Quality Score, the lower your costs and the better your ad position.

Quality Scores 1-10

• 1-4: The keyword isn't very relevant to users, and as a result may have a very high first page bid. This means that the keyword is not performing very well for your website, or even for your competitors sites. Try experimenting with variations of this keyword by using plural/singulars or grammatical tweaks. If you'd like to keep advertising with this keyword, you can optimize instead. To do this, try lowering the first page bid, writing a more targeted, relevant ad, or improving your landing page content.
• 5-7: This keyword is performing well, and there isn't a need to worry too much. On a grading scale, our AdWords Specialist at Google, said "a 6 or 7 is equivalent to an A-." It may have a mid-range first page bid, and the keyword may not be very costly. Optimization can lower your overall costs, draw more clicks to your ads, and result in a better return on your investment (ROI). If you want to further optimize, try using more targeted ad text and keywords or improving your landing page content.
• 8-10: The keyword is extremely relevant and may have a high click through rate (CTR), relevant ad text, and a unique, relevant landing page. The first page bid for this keyword may be low. This keyword is very relevant and effective for your ad campaign. Our AdWords Specialist at Google, said that it is very rare to get this high of a quality score from Google.

Quality Score Formula:

• The historical click-through rate (CTR) of the keyword and the matched ad on Google
• Landing page quality
• The relevance of the keyword to the ads in its ad group
• The relevance of the keyword and the matched ad to the search query
• Relevance of ad text (especially the title)
• Historical account performance (CTR)

How Quality Score Impacts Your PPC Campaign:

• Cost-Per-Click - A keyword's Quality Score influences its CPC - that is, how much you're charged for a click on your ad when it's triggered by that keyword. The higher a keyword's Quality Score, the lower its CPC, and vice versa.
• First Page CPC Bid Estimates - On your Keyword Analysis page, you'll see a metric labeled 'Estimated bid to show on the first page.' This metric, also called the 'first page bid estimate,' approximates the cost-per-click (CPC) bid needed for your ad to reach the first page of Google search results when the search query exactly matches your keyword. The estimate is based on the Quality Score and current advertiser competition for that keyword. Ad placement will still be dependent on Quality Score, your cost-per-click (CPC) bid, your budget and account settings, and user and advertiser behavior.
• Eligibility to Show Up when Searched for - Every time one of your keywords matches a search query, our system evaluates its combined Quality Score and cost-per-click (CPC) bid to see if it's eligible to enter the ad auction. Keywords with a higher Quality Score will be eligible to enter the auction more easily and at a lower cost. Our goal is to encourage relevant ads for our users, so our pricing system is designed to favor more specifically targeted ads and keywords.
• Ad Position - Ads are positioned on search and content pages based on their Ad Rank. The ad with the highest Ad Rank appears in the first position, and so on down the page.

Monitoring Your Quality Score

Search advertising is a dynamic, evolving marketplace, and the Quality Score of your keywords can fluctuate. Google continually monitors the performance of all ads, keywords, and landing pages to reward high quality ads and encourage advertisers to improve low quality ads. The best way to maintain a high-quality, cost-effective campaign is to frequently optimize your account to help ensure your ads have a high Quality Score.

Improving a Keyword's Quality Score

Optimization is the best way to increase your keyword's performance (Quality Score, CTR, conversion rate) without raising costs. If your Quality Score is very low (below a 5), you may be using keywords, ads, or landing pages that aren't as targeted or relevant as they could be. This can mean higher cost-per-clicks and a potentially poor ROI. Remember: The higher the Quality Score, the lower the price you'll pay when someone clicks on your ad.

Search Engine Optimization (SEO) focuses on keywords and relevance of pages to popular keywords. Looking at quality score, if your landing page isn't viewed by Google as relevant to the search query, you can work improving landing page content, meta tags, image tags, etc to make the page more relevant and possibly improve your Quality Score.

While a high quality score may seem like the most important part of your PPC campaign, the conversion rate is a best indicator. A high CTR or Quality Score doesn't necessarily mean a high ROI or that people are buying your product or service. The conversion rate tells if your keyword is driving sales, sign-ups, or whatever else your company is trying to achieve.

For more information please contact us or read our whitepaper.

 

References

http://adwords.google.com/support/
http://adwords.blogspot.com/
http://www.google.com/adwords/learningcenter/

Labels: AdWords, Bevelwise, Conversion, Google, keyword urls, marketing, PPC, Search Ads, Search Advertising, SEO

Dockers has an interactive ad which displays while an iPhone game (or possibly other apps) is loading. The ad, called "Shake down to Get Down", asks the person to shake the phone in order to make the person on the screen dance. The screen focuses on the dancers shoes which of course are Dockers.



This serves as an increasing trend for organizations wanting people to interact with and be entertained by their brand. One of the first examples I can think of this new type of advertising is Burger King's subservient chicken which launched in 2004. What makes the Dockers ad unique is how it is embedded as a part of another application and it is mobile.

The ad was built specifically for the iPhone which offer much more functionality than TV, paper, radio or websites. One of the more exciting features of using a mobile platform is location based ads.

Imagine this scenario: you are shopping in a store and you scan/take a picture of a bar code to lookup the price of the item on amazon.com to see if the price you are looking at in the store really is a good deal (available now with the iPhone and Google's Adroid phones). Soon there after, you might receive a text message informing you that the store down the road has the same item for 10% less then prompts you for turn-by-turn directions on how to get to that store. I would expect to see this scenario take place very soon.

Other new opportunities are available with location and motion based ads such as...

• A electronics company could display a new rebate enticing users to scan a barcode at a nearby store, then give you directions to that store.


• A cruise line could offer deals for users in Miami and New Orleans due to proximity to their ships.


• A soda company may create an interactive bottle of pop that is motion sensitive. The user can shake up the bottle and it splashes all over the screen.


• A car rental company can determine that a user is outside their typical geography and serve an ad for extra insurance or a CPA ad for a discounted rate.

This is just the beginning as newer technologies become available that we carry around in our pockets. I can think of the new summer baseball movie may offer discounted ticket if you can swing your phone faster than 45 MPH (measured by an accelerometer like what is currently in the iPhone). Then after you try, show the next available show times of the movie for the 5 closest theaters near you.

Mobile is the advertising platform of the future as the viewers are more engaged. It is easy to walk out of a room or skip over a TV commercial with a DVR. Most people skip the first 15 pages of a magazine. Mobile offers tracking for easy ROI measurements, unlike print. And most importantly mobile users are not usually doing any thing else - their attention is focused solely on the device. It is coming soon and it will come fast.

via ReadWriteWeb

Labels: better marketing, marketing, Marketing Trends, Search Ads, Search Advertising, Web Ads, web content

Efficient Frontier today released the findings of its quarterly analysis of U.S. paid search activity. The report was based on an analysis of 92 billion impressions and 600 million clicks across a portion of Efficient Frontier customers during the fourth quarter of 2008, which includes some of the world’s largest brands. According to the report, Google has maintained its hold on the search advertising market with 76 percent market share, and Yahoo continued to increase its presence, gaining 3 percent market share year-over-year.

Despite the economic downturn and reports of the erosion of other marketing channels in 2008, the index of Efficient Frontier customers included in the Q4 report saw a minimal 8 percent decrease year-over-year, while the retail sector saw a 9 percent uptick in spending year-over-year, an indication of the strength of the search marketing channel.

Additional search engine marketing trends

• Small advertisers in the U.S. accounted for a greater decrease in search advertising spend than larger, more established brands
• Overall impressions for search engines are down 6 percent year-over-year
• Overall click-through-rates (CTRs) in search were relatively flat year-over-year, gaining only 2 percent
• Overall search cost-per-click (CPC) is down 5 percent year-over-year
• Automotive industry spend declined 15 percent, due primarily to lower impression volume, reflecting weakness in consumer demand.
• Financial service spend declined 20 percent despite impressions being up by 5 percent reflecting high customer demand for financial services, with but fewer qualified conversions
• Retail spend increased 9 percent, reflecting the strength of the channel in price comparison and shopping efficiency, particularly for more established online brands
• Travel and Entertainment spend decreased 24 percent, primarily due to reduced traffic volume, which is down in by 18 percent in the sector year-over-year

Labels: Google, Marketing Trends, Search Advertising, SEO